Your own virtual call centre ?
I am really quite excited about the claims this virtual call centre company makes (the things I get excited about nowadays is even surpising me).
“Distributed call-center outsourcing service LiveOps has announced the closure of a Series C round of funding for $28 Million. The round was lead by Benchmark Capital, a new investor in the company and a fund that rarely makes later stage investments. Benchmark’s investments in the consumer space, which more readers here may be familiar with, include Pageflakes, Bebo and Yelp among others.”
“Palo Alto based LiveOps offers web based management of more than 10,000 home based telephone workers. Here’s what makes them interesting: their service operates as a performance based auction, routing incoming calls to the best performing worker available. Top workers participate in IM communities to discuss methods of increasing productivity and solving problems. “
To prove how confident this company is, they will go head to head with any other call center, and publish the results - win or lose ! This sounds like a no cure no pay challenge. I am looking forward to taking them up ton the challenge so during the course of the next weeks I will be putting this service to the test. Check back for my results.
